At Duresta, we have been working hard over recent months to ensure all of our customers receive their new furniture as soon as possible. We recognise lead times are longer than is usual, and this is due to the unprecedented increase in demand for furniture.

In the last few weeks, we have experienced a significant amount of Covid related absence in our supply chain, production and customer support teams. Sadly, this has had an impact on our ability to make all of our planned pre-Christmas orders.  Our stockists have been advised of these delays so will be making contact with you if your order is affected.

Please accept our apologies for any delays. Our teams are working tirelessly to deliver as many orders as possible before the end of the year.

We thank you for your continued patience.

Please see our FAQ section below for help with your order

Who should I contact for an update about my order?

As your contract of sale lies with your retailer, you should contact the retailer from where you purchased your furniture. We are keeping all our retail partners regularly appraised on delivery dates to ensure they can update you.

What are your current lead times?

Current lead times for new Duresta orders are up to 24 weeks for certain models. Your retailer will be able to provide you with more detailed information

I have already been waiting some time for my order.

Every Duresta piece is individually handcrafted for you and our lead times reflect the time and care we put into making every single Duresta sofa and chair.

We are incredibly sorry for the delay and appreciate that you may have already waited some time for your furniture. Thank you for your patience and understanding. Your order is incredibly important to us.

Please contact your retailer from where you purchased your furniture for a new delivery date.

Why is my order delayed?

2020/21 has been an extremely challenging time for the world. Our industry has suffered like many others from the long periods of lockdowns followed by delays created by the interrupted global supply of raw materials, labour shortages as well as components and fabrics.

As you will understand, recent challenges also now include, covid related absence, this compounding with the issues has imposed delays on our supply chain and subsequent production and delivery schedules.

Please contact your retailer for a more detailed update on your order.