We wish to recruit for maternity cover within the Sales Office. Key responsibilities will include:
- Ensuring the smooth progress of orders through our production process, from initial order and maintaining contact through to delivery, ensuring despatch dates are met.
- Maintain regular pro-active contact with export customers and Sales Agents to resolve any queries and advise of any issues by email, fax or phone
- Ensuring all calls are answered in a timely manner and where queries arise liaise with Directors, Sales Managers and factory as appropriate to ensure prompt resolution
To be successful in this role candidates must be able to demonstrate excellent customer service skills, professional telephone manner and strong organisation skills. Previous knowledge of working in export administration is essential.
In addition, good IT skills are essential and experience of the AS400 would be an advantage. Working as part of a small team, candidates must be able to support other team members and carry out other duties as required.